FAQ

Getting started at Sunrise Casino is designed to be a swift and simple process. First, locate the 'Sign Up' or 'Register' button, usually found prominently on our homepage. Clicking this will open the registration form. You'll need to provide some basic personal information, such as your name, date of birth, email address, and phone number. It's crucial to ensure these details are accurate, especially for verification purposes later on, which helps secure your account and facilitate smooth withdrawals. You'll also create a unique username and a strong password – keep this password confidential to protect your account. Once the form is complete, you may need to verify your email address by clicking a link sent to your inbox. This final step activates your account, and just like that, you're ready to make your first deposit, claim a welcome bonus if you choose, and begin enjoying the wide array of games available at Sunrise Casino. The entire process typically takes only a few minutes!

Understanding how to best use bonuses at Sunrise Casino can significantly enhance your playtime. Start by checking our Promotions page regularly for the latest offers, including welcome bonuses, reload bonuses, free spins, and special promotions like the Sunrise Club offer (Code: CLUB250 for 250% bonus + free chip). Pay close attention to the terms and conditions associated with each bonus. Key details include wagering requirements (how many times you need to bet the bonus amount before withdrawing winnings), eligible games (some bonuses are restricted to slots, while others exclude games like Baccarat or Roulette), minimum deposit requirements, and maximum cashout limits. For instance, our 200% Welcome Bonus has a 30x wagering requirement for Slots & Keno and is non-cashable. Knowing these rules helps you choose bonuses that fit your playing style and prevents misunderstandings later. Always opt-in or use the correct promo code in the cashier section when making a deposit to claim your desired bonus. Strategic bonus use involves balancing the bonus size with achievable terms.

Sunrise Casino often features No Deposit Bonus (NDB) codes, offering a fantastic way to try out games without risking your own funds. However, the availability of guaranteed NDB codes can fluctuate based on current promotions. The best approach is to frequently visit our Promotions page or subscribe to our email/SMS communications, as exclusive NDB codes are often shared through these channels. Keep in mind that NDBs come with specific terms. Typically, there's a wagering requirement (e.g., 30x for slots, potentially 60x for table games/video poker) that must be met before withdrawing winnings derived from the bonus. There's usually a maximum cashout limit associated with NDBs, and certain games might be restricted from play while using the bonus funds. Always read the specific terms for any NDB code you find to ensure you understand the rules for eligibility and withdrawal. While we can't promise a code is always active, checking our official channels is the most reliable way to find current offers.

We strive to make managing your funds at Sunrise Casino both convenient and secure. For deposits, we offer a variety of popular methods including major credit cards like Visa and MasterCard, e-wallets such as Neteller, Skrill, and eZeeWallet, prepaid options like AstroPay Card, and cryptocurrency like Bitcoin (BTC). Simply navigate to the 'Cashier' or 'Banking' section after logging in, select 'Deposit', choose your preferred method, enter the amount, and follow the on-screen instructions. Deposits are typically processed very quickly, often instantly, allowing you to start playing without delay. For withdrawals, the process is similar. Go to the 'Cashier', select 'Withdraw', choose your method, and enter the amount. Available withdrawal methods might differ slightly from deposit options due to regulations, but commonly include Bitcoin, Neteller, Skrill, and potentially Bank Wire. Withdrawal times vary depending on the method chosen and necessary account verification checks, which are standard security measures. Ensure your account information is up-to-date to avoid delays.

Player security and fair gaming are top priorities at Sunrise Casino. We employ advanced security protocols, including SSL (Secure Socket Layer) encryption technology, to protect your personal and financial data during all transactions and interactions with our site. This is the same level of security used by major financial institutions worldwide, ensuring your information remains confidential and secure from unauthorized access. Regarding fairness, our games are supplied by reputable software providers like Betsoft, Microgaming, NetEnt, Pragmatic Play, and many others listed on our site. These providers use certified Random Number Generators (RNGs) to ensure game outcomes are random and unbiased, providing a fair chance of winning for all players. While specific licensing details can often be found in the website footer or 'About Us' section, players should always verify the current licensing status directly if they have concerns. We operate under regulations designed to uphold industry standards for player protection and responsible gaming.

We understand that sometimes you need assistance, and our customer support team is here to help! Sunrise Casino offers several convenient ways to get in touch. For immediate assistance, our Live Chat feature is often the quickest option. You can typically access Live Chat via an icon or link visible on most pages of our website. This connects you directly with a support agent in real-time to address your queries efficiently. If your issue is less urgent or requires detailed explanation, you can reach us via email at support@sunrisecasino.com. Our email support team strives to provide thorough responses as quickly as possible. Additionally, this very FAQ page you're reading serves as a valuable resource for answers to common questions about account management, bonuses, banking, and more. We recommend checking here first, as you might find the information you need instantly. Our support options are designed to ensure you receive timely and helpful assistance whenever you need it.